- SYLDA Transportations © 2022, All rights reserved.
These general conditions shall govern the contractual relationship between sylda-transportations.com, and the customer (you), under which sylda-transportations.com acts as the supplier's agent.
For the provision of our services we work with private transportation operators (or "Suppliers") who provide ground transportation services for passenger transfers, or who act as an agency with legal capacity to offer transportation services and who are in possession of all the necessary licenses and permits in accordance with the legislation applicable to each of them for the performance of this activity in any country we provide our transfer booking services. Translated with www.DeepL.com/Translator (free version)
The terms and conditions applicable to the contract between you and the supplier are available upon request and are set out in the relevant supplier's booking conditions. sylda-transportations.com acts as an agent for its suppliers so we cannot accept any liability arising from the provision of the services.
By booking on our website, you agree that the contract for the use and provision of the service is between you and our supplier (the service provider). If the booking is made by an agency or any other person acting on your behalf, they are deemed to be acting as an agent for all passengers using the service and you. You agree to be bound by these terms and conditions, as well as any other information contained on the website. Translated with www.DeepL.com/Translator (free version)
By making a reservation, you confirm that you have read these Terms and Conditions and that you have the legal capacity to accept them on your behalf and on behalf of all passengers using the services.
These terms and conditions may change without notice and any changes will be communicated by email, our application, our website or any other means you have provided to us for this purpose.
Reservations can be made online on our website or by telephone. If the booking is made for two or more persons, the person making the booking ("the Primary Party") is deemed to have made the booking on behalf of all passengers and accepts these terms and conditions on behalf of any passengers on the booking. The principal party must be at least 18 years of age.
Full payment is required at the time of booking. Once full payment is received, sylda-transportations.com will process the booking and after confirmation will send to the Primary Party the details of the transfer services you have booked and the booking voucher. The voucher acts as a 'ticket or voucher' and must be presented to the supplier's representative or driver.
At our discretion and on selected routes, you may book the services by making a low initial deposit, these low initial deposit reservations will only be available if you book at least 20 days prior to the date of use of the service. All deposit payments made are non-refundable once the reservation is confirmed. The outstanding balance will be automatically deducted 7 days prior to the date of use of the service from the same credit/debit card you used to pay the initial deposit; if the outstanding balance is deducted, you will be responsible for the full value of the reservation and will not be refunded in the event of cancellation. If you cancel the reservation 8 days before the date of use of the first service, the outstanding balance will not be deducted from your credit/debit card and the deposit will not be refunded. Reservations made at this rate can be modified and if you wish to make changes or add extras to your reservation, you will be required to pay the associated additional charges where these apply to such modifications.
When the booking is confirmed, a legally binding contract will be created between the principal Party (and all passengers listed on the booking) and the supplier. No binding contract is created until full payment has been received. If you book through a travel agent, no contract will be created between you and a supplier until full payment has been received by your travel agent. We cannot accept any liability in respect of confirmed services unless full payment has been received.
In the event of an unsatisfactory service claim, sylda transportations or its supplier may provide the affected customer with reimbursement of the relevant costs incurred by the customer upon arrival at destination. All documentation (vouchers) of the expenses paid by the customer will be required.
sylda transportations or its suppliers cannot be held responsible for the timeliness, accuracy or quality of services due to incorrect information provided at the time of booking the service. It is the responsibility of the Principal Party (or its agent) to verify that all booking details are correct prior to travel and to inform sylda transportations if there are any errors in advance.
If there is any error in the information provided by the Lead Party (or its agent) and as a result the booking suffers a change in the price of the services, you will be responsible for that expense. In the event that you do not pay the difference due to the incorrect information provided by you, sylda transportations or our supplier reserves the right to cancel the services without any compensation or refund liability to you. The supplier's price quoted on our website is the final price and you will not be charged additional fees if the information you provide at the time of booking is correct.
In some destinations, sylda-transportations.com, through its suppliers, offers transportation services for people with disabilities or reduced mobility. In case of booking such a vehicle, you are responsible for ensuring that the vehicle booked is perfectly adapted to the needs of the people traveling in it. We recommend contacting our customer service department before booking a vehicle of this type, so that they can help you choose the one that best suits the needs of all passengers.
Changes to reservations can be made free of charge up to 24 hours prior to the use of the first service contained in any reservation confirmed by us. Changes made less than 24 hours prior to the use of the first service must be made directly by sending an email from the same email address you provided at the time of booking to: ventas@sylda-transportations.com, providing the booking reference number, passenger name and the changes you require. Modifications may generate additional charges and if they occur, you must pay these charges before changes are made. Changes cannot be made to a destination other than the one specified in your reservation. Only pick-up and drop-off times and extras can be modified. In general, and for most services, we do not charge for modification or change to your reservation, although we reserve the right to do so in the event that the modification would result in an increase in the price of the original reservation.
Cancellations must be made through our website, on our application or by sending an email to ventas@sylda-transportations.com. If you cancel your reservation more than 24 hours before the date you use the first confirmed service in your reservation, you will be fully refunded. If you cancel your reservation less than 24 hours prior to the date you use the first confirmed service in your reservation you will not be entitled to any refund. If you have opted to make your reservation by paying a deposit, and if you cancel your reservation 8 days prior to the date you use the first service, the outstanding balance will not be deducted from your credit/debit card and the deposit will not be refunded. All deposit payments made are non-refundable once the reservation is confirmed. In the event that you do not use the services for any reason and do not cancel the reservation, no refunds will be provided. All refunds will be debited to the original form of payment and account used at the time of booking.
In extraordinary cases, and if our supplier is forced to make a significant change in the conditions of service, or to cancel the service, we will make the necessary efforts to find viable alternatives to any confirmed reservation that we must cancel. If we are ultimately forced to cancel your reservation, you will be refunded the full amount of the reservation and this refund will cover all obligations to the customer arising from such cancellation.
We strive to respect our customers' preferences on the chosen vehicle; however, the vehicle may be replaced with a larger capacity vehicle or multiple vehicles, depending on availability. If the change is a reduction in the category or size of the vehicle for which we have a more economical rate, the difference in price will be refunded.
All vehicles provided by suppliers are fully insured against damage to third parties as required by local law.
The vehicles used for private transfers have capacity for at least 1 medium size suitcase per passenger seat which must not exceed 70 cm x 50 cm. At the time of booking, you must inform us of the luggage to be transported. It is not necessary to declare smaller baggage items such as cameras, handbags or small backpacks. The passenger will be responsible for any costs incurred in the event that additional vehicles are required to transport undeclared baggage. Do not include in your luggage or personal belongings, objects that contravene the legislation of the country where the service is provided (firearms, etc..) or those that may be harmful to third parties, or objects of excessive size, weight, or fragility.
Unless traveling with a guide dog, animals are not allowed.
The transportation of luggage and other personal items is at your own risk and responsibility, neither sylda transportations nor our supplier will be liable for any damage or loss.
We offer private transfer services. We cannot guarantee the exact itinerary to your destination and all information published on our website, such as route maps, is for information purposes only.
We make every effort to ensure that pick-up and delivery times are respected, but we cannot guarantee them.
In case you cannot find the driver, please call the supplier immediately, you can find the supplier's phone number on your transfer voucher. If you arrange alternative transportation without informing us, the supplier will be released from his obligation to provide the service and no refund will be made.
If the driver of your private transfer cannot reach you, he will call the cell phone number provided by you in the reservation. Make sure you travel with that cell phone and that it is switched on. If you cannot be reached at the phone number provided, we will not be able to provide the service and no refund will be issued.
Unused transfers are non-refundable, and costs for alternate transportation will only be reimbursed if authorized by a member of our team. If you are authorized to take an alternate means of transportation, be sure to obtain and submit a receipt for our review. Transportation costs related to claims that do not include valid receipts will not be reimbursed.
The supplier will pick you up and take you as close as possible to the directions provided. If access via a normal itinerary is closed due to weather conditions, traffic accidents, etc., the supplier will, at your express request, take an alternative route to reach the agreed destination, in these cases, additional costs may be incurred for you.
At some destinations or due to road works or any other circumstances, it may be dropped off or picked up at a central point at a reasonable distance from its final destination.
If the flight or train arrival time is up to 45 minutes after the time confirmed on your reservation, our supplier will wait for you, but cannot guarantee service under these circumstances. If you expect not to be at the designated meeting point at the time specified at the time of your reservation or your flight, ship or train has been cancelled, you must contact the supplier using the contact telephone number provided on your booking voucher (ticket or voucher).
All contracted transportation services are covered by the liability policy of the supplier or the company subcontracted by the supplier.
1. You are over 18 years of age and of sound mind and, therefore, are qualified to assume the legal responsibilities arising from this agreement and that you are aware of the services that are the subject of this contract, of the information about the company and the contents of these General Terms and Conditions.
2. You declare that the credit or debit cards used to make the reservation are owned by you and that they have sufficient funds to cover the total amounts of the reservation.
3. You understand and agree that you must notify us as soon as possible of any changes to the data you have provided.
4. You are responsible for providing the necessary documentation to cross borders. We assume no responsibility and refuse to incur any additional costs caused by failure to provide such documents or failure to comply with customs, police, tax or administrative regulations of the countries accessed.
Our voucher or ticket is not a valid document to obtain an entry visa.
5. You are responsible for verifying the scheduled pick-up time and ensuring that you arrive at the airport, station or port in time for check-in and travel. Services will be provided in accordance with the information you have provided and that has been sent to you by email. It is your responsibility to provide complete and correct addresses for pick-up and destination points at the time of booking. It is also part of your responsibilities to print and verify the accuracy of the transfer voucher. If the information on the voucher is incorrect, you should contact our Customer Service team immediately to rectify it. We are not responsible for reservations that are impossible to carry out due to insufficient or erroneous information provided by you and no refunds will be made for such reservations.
In the event that sylda transportations or our supplier is required to pay a deposit or fine to the authorities of other countries as a result of the customer's failure to comply with the laws, regulations or other requirements of the countries they intend to enter or leave or intend to cross, the customer shall assume full responsibility for reimbursing sylda transportations or the supplier for such amounts.
You hereby authorize us to charge your credit or debit card for any fines or damages incurred to the transfer vehicle (including, but not limited to, special cleaning) or for any items missing from our supplier's vehicle.
We reserve the right to no longer accept bookings from a customer who has caused a major incident or repeated incidents.
In the event of a breach of these conditions, we shall only be liable for damages or losses resulting from our negligence or default and, at most, for the full amount paid by you.
We are not liable for damages that are not directly attributable to us or those caused by accident, force majeure or that are caused by legal or administrative requirements.
We shall not be liable in the event that our obligations or those of the carrier are met if the operator is hindered or affected directly or indirectly by or as a result of a force majeure event or any circumstances beyond our control, including, but not limited to, cases such as extreme weather events, natural disasters, terrorism, accidents of third parties along the route of the transfer, police controls, extraordinary traffic congestion or strikes.
Sylda Transportations has the right to refuse any booking made by you and we cannot guarantee to successfully assign a supplier to every booking made with us. Unless we prove that we have breached our duty to select transfer providers for the services using reasonable skill and care and you have incurred direct loss or damage as a result, we have no liability to you for the provision of the services.
We are not liable for incidents occurring during the provision of the service, specifically illness, personal injury or death, unless they are a direct consequence of our negligence. This means that, subject to these conditions, we may accept liability if, for example, the passenger dies or suffers personal injury or if the transfer service is not provided as contracted or is poorly provided as a result of our inability or the inability of our employees or the inability of our transport operators to provide the transport service you contracted for with reasonable knowledge and professionalism.
Please note that it is your responsibility to demonstrate such lack of knowledge and professionalism if you wish to file a claim against the company.
If the service you receive from our partner (the supplier) does not meet your expectations, you must notify our Customer Service immediately and, whenever possible, at the time the incident occurs.
First, you should contact the local supplier using the number provided on the booking confirmation and they will assist you with any concerns. You will find their contact details detailed on the booking confirmation voucher.
Written complaints must be sent by e-mail to ventas@sylda-transportations.com no later than 28 days after the return date.
By entering into this contract, you tacitly grant the company and the provider the right to refuse service to any passenger who, according to the driver's criteria, is:
1. Under the influence of alcohol or drugs.
2. Those whose conduct may be considered dangerous to the driver of the vehicle, to third parties or to themselves.
The consumption of alcoholic beverages is not permitted in the supplier's vehicles during the trip. This prohibition also applies to drugs. Smoking or eating inside the vehicle is not permitted.
It is your responsibility to ensure that the insurance coverage you have purchased is adequate for your particular needs. We recommend that you read the details of your insurance policy carefully and take them with you on your vacation.
These General Conditions shall be governed by the Spanish legislation in force.
The contract agreed between you and sylda-transportations.com shall be governed in accordance with Spanish law. Disputes or claims arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Spanish courts.
If any of the stipulations contained in these conditions and clauses is declared illegal, null and void or declared inapplicable by judicial decision, the rest of the clauses contained herein shall continue in full force and effect.
The online privacy policy posted on our website was developed to reaffirm our commitment to the information we collect from users on sylda-transportations.com. This policy covers sylda-transportations.com's treatment of data provided for the sole purpose of identifying the user; if the data is collected directly on the website from other means, such as customer service or telephone calls. For more information, please read our PRIVACY POLICY.